Shipping policy

Shipping Policy

At VALERYA LONDON, we are committed to delivering your order as quickly, safely, and smoothly as possible. Below you’ll find all the details regarding our shipping process, delivery times, carriers, and insurance options.

Order Processing Time

All orders are carefully processed within 1–3 business days after payment confirmation.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly extended during high-demand periods, sales events, or holidays.

Shipping Carriers

We ship all orders using trusted UK carriers to ensure reliable and timely delivery:

Royal Mail (UK)

USPS (USA)

The carrier used for your order will depend on your location, order size, and logistical availability.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are as follows:

United States:
📦 4–7 business days

United Kingdom:
📦 1–5 business days

Delivery times are estimates and may vary depending on location, carrier performance, weather conditions, or periods of high demand.

Tracked Shipping

All orders are shipped with tracking included.

You will receive your tracking number via email once your order leaves our fulfilment centre, allowing you to monitor your shipment every step of the way.

Shipping Insurance (Optional)

For additional peace of mind, we offer Shipping Insurance at checkout.

By selecting shipping insurance:

Your order is fully protected against loss, damage, or delivery issues

You receive priority support in case of any shipping-related problem

We can offer a replacement or refund faster if an issue occurs

While insurance is optional, we strongly recommend adding it to ensure a worry-free delivery experience.

Delays & Exceptional Circumstances

Although we do our best to meet delivery estimates, occasional delays may occur due to:

High order volume

Carrier delays

Weather conditions

Public holidays

If your order is delayed beyond the estimated timeframe, please contact our support team and we will be happy to assist you.

Incorrect Address Disclaimer

Please ensure that all shipping information is entered correctly at checkout.

VALERYA LONDON is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, tracking, or insurance, our support team is always here to help.

📧 Email: support@valeryalondon.com
🕒 Response time: 24–48 business hours